Shipping information
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.

 

Tracking your order

A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.

 

Track your order
Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order (Tracking will be active once the product is dispatched)

 

Order Invoice
Every order is shipped with an invoice from TecSox which you can find in the mail id provided.

 

GST
Please note that TecSox does not extend the GST policy for B2C customers on the TecSox website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. TecSox will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.

 

When will your order arrive?
We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.

 

Order payment
You can pay for your order via cash on delivery (COD) or through prepaid options. Please note that TecSox does not provide COD services for all pin codes.
You can enter your pin code during checkout to confirm if COD is available for your address. Click on ‘Check Cash On Delivery Availability’ on the checkout page.

You might get exclusive offers while paying via prepaid payment modes, as well as priority shipping.

 

Cancellation Policy
To cancel your order before it has been dispatched, please call on our customer care number +91 888 2115136 or from my account section after login.

 

Delayed delivery of the product
If you do not receive your order within the designated time period, you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. TecSox is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.

Return & Replacement
TecSox does not offer a Return Policy once the product is delivered and opened by the customer.

 

In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.

 

If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.

 

In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.

 

Damaged product arrived/Wrong product received/Accessories Missing
If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.

 

You can email us at contact@TecSox.com or call our India customer care at +91 888 2115136. We will need your order ID and a few images of the product to process the replacement or initiate a refund.

 

Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.
Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.